PROFESSIONAL EXPERIENCE

People, platforms, and practical solutions.

I help customers navigate technology, solve problems, and become more confident using digital platforms. My work brings together SaaS customer support, remote training, technical operations, accessibility testing, and independent media development.

Explore my experience Request my résumé

Based in Florida · Seeking fully remote opportunities

RECENT & RELEVANT EXPERIENCE

Supporting users and improving digital experiences.

Recent roles and projects are presented in detail, including concurrent work and related ventures.

2026 – Present

Founder, Digital Media Publisher & Platform Operator

Scott Price Media

Independent venture

  • Built and maintains a digital media platform bringing together articles, internet radio, streaming television, video playlists, galleries and curated news.
  • Develops publishing, search and content management workflows with HTML, CSS, Bootstrap, JavaScript, PHP and MariaDB, using AI-assisted coding alongside hands-on integration, debugging and deployment.
  • Tests responsive layouts, keyboard navigation and accessibility-oriented features; documents platform changes through release notes.
  • Developed and maintains the Scott Price Media visual identity through consistent color, typography, reusable CSS components, responsive layouts, and light/dark theme styling.
  • Designs and tests interactive radio, video, gallery, navigation and search experiences with attention to usability, keyboard access and accessibility controls.
2017 – 2026

Technical Sales & Support

TikiLIVE, Inc.

Customer care · OTT content operations · QA · Training

  • Supported white-label operators, broadcasters, content providers and viewers through customer inquiries, issue investigation, ticket coordination and escalation of critical service problems.
  • Prepared AVOD/SVOD content for publication using FTP, Amazon S3 and MRSS; reviewed metadata, channel settings, artwork, geographic restrictions and playback.
  • Edited WebVTT captions, checked video assets and validated SCTE advertising markers and server-side ad insertion workflows.
  • Performed streaming and feature QA using documented expected-versus-actual outcomes, Chrome DevTools, Android debugging and MediaStreamValidator.
  • Delivered recorded remote training for platform operators and broadcasters, and developed an internal customer-support FAQ/reference database.
  • Used DOT ticketing, the TikiLIVE Help Desk, Salesforce, Asana, Lucidchart and related workflow tools.
  • Customized WordPress websites, including theme and PHP template modifications, plugin configuration, and HTML/CSS changes for white-label client sites.
  • Wrote reusable HTML/CSS sections for the existing Pixfort-based page builder to support client branding, layouts and content; did not develop the underlying Pixfort PHP framework.
  • Used Figma, Flinto and Lucidchart for interface concepts, interactive prototypes and user workflows; collaborated with developers on usability and implementation.
  • Expanded developer-provided test cases with exploratory user journeys, documented expected versus actual behavior, and retested fixes in staging and after production deployment.
  • Managed technical website SEO and reporting tasks including Google Search Console, Bing Webmaster Tools, XML sitemaps, redirects, 404 and broken-link fixes, image alt text and compression, and Google Analytics/Looker client reports.
2025 – 2026

Sales Operations, Media Accessibility Workflows & Product QA

PerfectWorks

TikiLIVE subsidiary · Development involvement before June 2026 launch

  • Supported prospect research, outreach, CRM coordination, product marketing and project information workflows, including Notion.
  • Reviewed and repaired closed captions for context, punctuation, timing and synchronization; refined audio descriptions for placement between dialogue.
  • Tested websites, interfaces and media players with JAWS and NVDA, alongside Lighthouse, axe DevTools, A11y and Silktide.
  • Created marketing graphics and logos, wrote longer-form LinkedIn articles and promotional content, and maintained lead records and follow-up activity.
  • Performed accessibility-oriented QA of web experiences and media, including caption and audio-description quality; documented issues for product review.
2019 – 2022

Audio Engineer, Music Workflow & Product Development Contributor, Multimedia Producer

Outerbands / Outerband.com

TikiLIVE-associated venture

  • Brought musician-centered feedback to remote recording and collaboration workflows, working directly with a software developer on practical requirements and testing.
  • Helped specify a pre-recording timing-calibration concept to compensate for network latency; the developer implemented the software.
  • Advised on Windows/macOS audio input and output, buffering, latency and hardware configurations, including Focusrite and Behringer interfaces.
  • Produced instructional videos, demonstrations and collaborative performances, using Sony Vegas and Audacity for editing and synchronization.
  • Created promotional graphics, video thumbnails and tutorials; contributed HTML, CSS and basic JavaScript to the website.
  • Used Figma, Flinto and Lucidchart to communicate interface concepts, user scenarios and simplified navigation workflows to developers; supported usability testing and retesting.
2011 – 2017

Founder, Owner & CEO

UNIR1, Inc.

Internet radio · Internet television · Independent music label · Digital publishing

  • Founded and operated a digital media business spanning UNIR1 Radio, UNIR1.TV, artist promotion, online music storefronts, websites and media services.
  • Operated UNIR1 Radio as a DJ and program director; produced interviews, broadcasts, commercials, voiceovers and streaming media experiences.
  • Collaborated with TikiLIVE developers on an internet radio streaming module before joining TikiLIVE, providing workflow input and testing.
  • Managed a portfolio of branded websites and WordPress properties, along with domains, databases, maintenance and backups.
  • Established UNIR1 Records and developed artist websites, branded mobile experiences, music catalog pages and promotional artwork.
  • Coordinated a documented eight-week radio campaign for Kirsten Allan’s “Hear Me,” supported by eight airplay reports and contemporary chart screenshots.
  • Developed and maintained more than 40 WordPress websites, customizing themes and PHP templates, managing plugins, and handling databases, backups and technical troubleshooting.
  • Created visual branding, promotional artwork and web experiences for the UNIR1 network and music projects; established digital distribution relationships with InGrooves Fontana, MyTunes and Believe.

EARLIER CAREER

A broader foundation in service, leadership, and media.

Earlier and overlapping work summarized for context.

2016

Remote Technical Content Manager, Trainer & Transcriptionist

Smartdoc, Inc.

Recruited, onboarded and supported more than 40 transcriptionists; coordinated audio assignments, quality checks and workflow deadlines.

Personally proofread and corrected transcripts produced by other team members for accuracy, consistency and quality.

2011 – 2017

Band Manager, Marketing Coordinator, Singer & Guitarist

The Master Cylinders

Helped form and manage the band; handled marketing, website updates, live performance and stage/audio setup.

2005 – 2011

Owner, Multi-Instrumentalist, Vocalist & Audio Producer

Independent Entertainment Business

Managed bookings, customer communications and live entertainment services; created and performed original recorded backing arrangements.

2002 – 2011

Music Producer / Soundtrack Editor

Alonzo Fireworks, Inc.

Edited and arranged music soundtracks for fireworks productions; fireworks synchronization was handled by the company owner.

2000 – 2005

Singer, Guitarist & Live Audio/Lighting Setup

Bobby Dick & The Sundowners

Performed live and assisted with sound-system and lighting setup.

1994 – 2002

Advertising Sales & Fundraising Representative

Nordel Publishing

Worked with local businesses and residential supporters on advertising and fundraising for police association publications.

1992 – 1994

Advertising Salesman → Advertising Sales Manager

RH McKnight Co.

Promoted to manager in 1993; recruited, trained and supervised advertising sales staff.

1990 – 1991

Head of Customer Service & Referral Manager

Leisure Recreation Management

Resolved customer membership issues and coordinated qualified referrals to the sales team.

1989 – 1990

Advertising Sales & Fundraising Representative

Broward County Council of Professional Firefighters

Sold publication advertising and solicited donations.

1987 – 1989

Sales Representative

Nationwide Products

Provided outbound sales for commercial lighting and cleaning products.

TRANSFERABLE STRENGTHS

What I bring to a team.

Customer & Team Support

Technical TroubleshootingCustomer CommunicationClient OnboardingRemote TrainingTicketing & EscalationSalesforce

Quality & Accessibility

Product QAJAWS & NVDACaption ReviewAudio DescriptionChrome DevToolsLighthouse & axeAccessibility QA & Keyboard Testing

Digital Platforms

OTT / AVOD / SVODContent OperationsHTML & CSSJavaScriptPHP & MariaDBWeb PublishingWordPress & PHP TemplatesFigma / Flinto / LucidchartResponsive Web DesignGoogle Analytics & LookerSearch Console & Bing Webmaster Tools

LET'S CONNECT

Looking for someone who connects people and technology?

I'm interested in fully remote opportunities in customer success, technical support, client training, and digital media operations.

Email Scott Connect on LinkedIn