Customer Success
Helping customers understand platforms, overcome challenges, and succeed with the tools they use.
CUSTOMER SUCCESS · TECHNICAL SUPPORT · CLIENT TRAINING
Hi, I'm Scott Price.
I help people navigate technology, solve problems, and build better digital experiences.
With more than nine years supporting SaaS and digital media platforms, I bring together customer communication, technical troubleshooting, hands-on training, and a practical approach to quality.
People first. Technology that works.
Technical Support
Investigating issues, coordinating solutions, and communicating technical information clearly.
Client Training
Creating useful guidance and teaching workflows that help customers become more confident.
ABOUT ME
Experience across people, platforms, and digital media.
My career connects customer-facing technology support with a longstanding background in digital media, publishing, and creative production.
At TikiLIVE, I supported white-label platform operators, broadcasters, and other users with onboarding, technical troubleshooting, remote training, and platform operations. I also contributed to product testing and accessibility workflows through related projects.
Today, I continue developing Scott Price Media, an independent platform that gives me practical experience in web technologies, usability, and accessible digital experiences.
My work also includes WordPress customization, interface prototyping with Figma and related tools, visual branding, website analytics, and hands-on accessibility and product QA.
PROFESSIONAL EXPERIENCE
A career built around service and technology.
Selected highlights from my career in customer support, technical operations, and digital media.
2026 – Present
Founder & Digital Media Platform Developer
Scott Price Media · Independent venture
Designing, developing, testing, and maintaining a digital media platform with custom publishing, multimedia, search, and accessibility-focused features.
2017 – 2026
Technical Sales Specialist
TikiLIVE, Inc.
Supporting SaaS platform customers, white-label operators, and broadcasters through onboarding, technical support, training, issue escalation, and operational workflows.
2025 – 2026
Sales Operations, Accessibility Workflows & Product QA
PerfectWorks · TikiLIVE subsidiary
Contributing to customer-focused product testing, accessibility review, CRM activities, and media accessibility workflows.
2019 – 2022
Audio Workflow Contributor & Multimedia Producer
Outerbands · TikiLIVE-associated project
Testing remote audio collaboration concepts and producing instructional and demonstration media.
2011 – 2017
Founder & CEO
UNIR1, Inc.
Operating an independent internet radio and television, artist promotion, digital publishing, and multimedia business, including UNIR1.TV.
SKILLS & TOOLS
Practical skills for complex platforms.
Customer & Operations
Customer SuccessClient OnboardingRemote TrainingTechnical SupportTicket ManagementSalesforce CRMDocumentation
Technology & Quality
Product QAAccessibility TestingChrome DevToolsJAWS & NVDAHTML & CSSJavaScriptPHP & MariaDBWordPressFigma & UX PrototypingResponsive Web Design
Media & Publishing
Digital Media OperationsStreaming MediaContent ManagementVideo ProductionAudio EngineeringSEOGoogle Analytics & LookerSearch Console & Bing Webmaster ToolsVisual Branding
SELECTED PORTFOLIO
Projects you can explore.
Independent work that demonstrates practical development, media operations, and attention to user experience.
INDEPENDENT DIGITAL PLATFORM
Scott Price Media
A multimedia website featuring streaming television, radio, news, editorial content, search, and custom applications.
Explore the platformCONTENT MANAGEMENT & INTEGRATION
Curated Video Playlists
A custom video collection experience demonstrating playlist organization, YouTube integration, and responsive media presentation.
View the playlistsINTERACTIVE RADIO & USER EXPERIENCE
SPM Radio Network
A searchable live radio directory with Grid and List views, a custom player, programmable presets, and accessible playback controls.
Explore the radio case studyRÉSUMÉ
Looking for someone who can bridge customers and technology?
I'm exploring fully remote roles in Customer Success, Technical Support, Client Training, and Digital Media Operations. A tailored résumé is available on request.
LET'S CONNECT
Let's make technology work better for people.
Interested in my experience or discussing a remote opportunity? I'd welcome a conversation.